Overview
This Privacy Policy explains how the platform collects, uses, stores, shares and protects personal data when users access the website, mobile application and related services. It is designed to address core GDPR transparency obligations and should be tailored to the final operating entity, contact details, data flows, processors and hosting arrangements before publication.
Data Controller
Chongie CeolX Entertainment Services, Chongie Road, Dooagh, Achill Island, Co. Mayo, Ireland, is the data controller for personal data processed through the service, except where a third party independently determines the purposes and means of processing. Privacy enquiries may be sent to info@ceolx.com, and the published version may also identify any Data Protection Officer or EU representative where applicable.
Personal Data Collected
The platform may collect and process the following categories of personal data:
- Account data, including name, email address, phone number, username and password credentials.
- Profile data, including artist, venue, organiser or attendee information, photographs, biographies and social links.
- Transaction data, including billing address, payment confirmations, subscription status and purchase history.
- Event and content submission data, including listings, posters, images, descriptions and communications sent through the platform.
- Technical data, including IP address, device identifiers, browser type, operating system, app version, crash data and log files.
- Usage data, including pages viewed, features used, referral sources, search activity and interactions with listings or promotions.
- Support and communications data, including complaints, account enquiries and correspondence with the platform.
Legal Bases
Personal data may be processed where necessary:
- To perform a contract with the user, including account creation, event discovery, subscriptions, featured listings and customer support.
- To comply with legal obligations, including tax, accounting, fraud prevention and law enforcement cooperation duties.
- For legitimate interests, including platform security, service improvement, moderation, abuse prevention and business administration, provided those interests are not overridden by user rights.
- On the basis of consent, including non-essential cookies, analytics technologies, marketing communications or other optional features where consent is required.
How Data Is Used
Personal data may be used to:
- Provide, operate and improve the platform and its features.
- Process payments, subscriptions, invoices and refunds.
- Publish user-submitted listings, artist profiles, venue profiles and event content.
- Moderate content, investigate misuse and enforce platform rules.
- Send service messages, transactional emails, policy updates and support responses.
- Measure performance, analyse usage trends and maintain platform security.
- Comply with legal, regulatory, tax and insurance requirements.
Sharing of Personal Data
Personal data may be shared with:
- Payment processors, hosting providers, analytics providers, cloud storage vendors, customer support tools and other service providers acting on documented instructions.
- Business users such as venues, organisers or artists where user interaction requires disclosure.
- Professional advisers, insurers, auditors and legal counsel where necessary.
- Public authorities, regulators or law enforcement bodies where legally required or reasonably necessary to protect rights, safety or the platform.
- Prospective buyers or successors in the context of a merger, acquisition, restructuring or asset sale, subject to appropriate safeguards.
International Transfers
Where personal data is transferred outside the European Economic Area or the United Kingdom, the platform will seek to ensure an adequate level of protection through an adequacy decision, standard contractual clauses, or another lawful transfer mechanism. Users may request further information about applicable safeguards.
Data Retention
Personal data will be retained only for as long as necessary for the purposes described in this policy, including to maintain accounts, deliver services, comply with legal obligations, resolve disputes and enforce agreements. Retention periods should be aligned to operational, tax, accounting, security and complaint-handling requirements, after which data will be deleted, anonymised or securely archived where lawful.
User Rights
Subject to applicable law, users may have the right to:
- Access personal data held about them.
- Request correction of inaccurate or incomplete data.
- Request deletion of personal data.
- Restrict or object to certain processing.
- Receive a portable copy of certain personal data.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
Requests should be submitted through the published privacy contact channel. The platform may request verification of identity before responding.
Security
The platform will apply appropriate technical and organisational measures intended to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
Children
The service is not intended for children below the stated minimum age in the platform's Children & Age Policy. Where the operator becomes aware that personal data of an underage user has been collected unlawfully, reasonable steps may be taken to remove the account and delete related data.
Third-Party Services
The platform may link to third-party websites, ticketing providers, social media services and advertiser pages. This policy does not apply to third-party services that operate under their own terms and privacy notices.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, technical or operational changes. Material changes may be notified through the website, app, email or other appropriate means.
Contact
For privacy enquiries, rights requests and complaints, contact Chongie CeolX Entertainment Services, Chongie Road, Dooagh, Achill Island, Co. Mayo, Ireland, at info@ceolx.com.