Scope
This Refund Policy applies to paid features offered through the platform, including featured listings, premium promotions, advertising purchases and, where applicable, app-based subscription products. Platform-specific payment flows, including Apple App Store and Google Play billing, may also be subject to third-party store rules.
Featured Listings and Premium Promotions
Unless otherwise stated at the point of sale, charges for featured listings, promoted placements and premium promotions are generally non-refundable once the promotion has gone live or the placement has been reserved and delivered. Refunds may be considered where the platform fails to provide the purchased placement substantially as described, or where payment was made in error and no campaign benefit was received.
Advertising Purchases
Advertising purchases may be subject to campaign dates, inventory availability, targeting settings, creative approval and minimum booking periods. Where an advertising campaign has already commenced or impressions, placement time or other agreed delivery has materially begun, refunds will normally be limited or unavailable except where required by law.
App Store Subscriptions
Where subscriptions are purchased through Apple App Store or Google Play, billing, cancellation and refund handling may be governed by the relevant app marketplace rules. Users should review the applicable store terms and submit refund requests through the relevant store interface where required.
Direct Subscriptions
For subscriptions billed directly by the platform, users may cancel future renewals at any time before the next billing date. Unless stated otherwise, cancellation stops future billing but does not typically generate a refund for the current billing period already paid.
Refund Eligibility
A refund request may be considered where:
- The user was charged more than once for the same product.
- A purchased promotion was not delivered as agreed.
- The user was billed following a demonstrable technical error.
- Refund rights arise under applicable consumer law.
A refund will normally be refused where:
- The user changed their mind after delivery began.
- Campaign performance did not meet subjective expectations.
- The user failed to provide materials, approvals or account access in time.
- The breach arises from the user's own inaccurate submission or policy violation.
Request Process
Refund requests should be submitted to Chongie CeolX Entertainment Services at info@ceolx.com within the timeframe stated at the point of purchase or, if none is stated, within a reasonable period after the charge. The platform may require transaction details, supporting information and identity verification before assessing a request.
Chargebacks
Users should contact the platform before initiating a chargeback where possible. Fraudulent or abusive chargebacks may result in account restriction, collection action or loss of access to paid features.
Changes
This Refund Policy may be updated from time to time, subject to consumer protection requirements and app marketplace rules.